- Concevoir des solutions Amazon Connect évolutives et sécurisées.
- Gérer l'intégration et le déploiement avec des partenaires externes.
- Diriger des migrations vers CCaaS tout en optimisant l'expérience client.
- – Build and manage a pipeline of organizations relying on spatial intelligence.
- – Lead consultative discovery conversations to identify customer data management needs.
- – Translate Spatial Cloud capabilities into operational outcomes for diverse audiences.
- – Manage a portfolio of 100-150 clients, ensuring retention and expansion goals.
- – Act as a strategic advisor, driving adoption of HR, Payroll, and Benefits solutions.
- – Collaborate with internal teams to address client needs and enhance service delivery.