- – Lead IT department to deliver effective services and support for retail operations.
- – Develop strategic technology plans that align with business objectives and goals.
- – Oversee system upgrades and ensure data security protocols are effectively implemented.
- – Develops and implements AI literacy programs for industry stakeholders.
- – Cultivates strong relationships with internal and external partners to drive growth.
- – Mentors team members, fostering collaboration and enhancing program delivery.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.