- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Process high-volume vendor invoices and ensure accurate GL coding.
- – Coordinate with vendors and internal teams to resolve payment inquiries.
- – Prepare AP aging reports and assist with month-end close activities.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store presentation standards.