- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.