- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.
- – Develop and implement integrated communications strategies for diverse audiences.
- – Translate complex policies into clear, accessible communications across multiple channels.
- – Collaborate with teams to manage media relations, issues, and high-profile announcements.
- – Provide exceptional customer service to in-person visitors and phone inquiries.
- – Coordinate mail distribution and perform various administrative tasks efficiently.
- – Foster positive relationships with citizens and colleagues through effective communication.