- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.
- – Facilitate engaging programs that promote friendship, growth, and fun.
- – Provide individualized support, including personal care and mobility assistance.
- – Coordinate community outings and travel experiences, ensuring participant safety.