- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Create personalized guest experiences and provide thoughtful product recommendations.
- – Coach team members on cannabis knowledge, sales techniques, and customer service.
- – Manage daily store operations, including cash handling, merchandising, and compliance.