- – Partner with Product & Engineering leaders to drive high-performance culture.
- – Leverage AI tools and analytics to optimize people processes and insights.
- – Coach leaders on decision-making and performance management aligned with goals.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.