- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Prepare and negotiate contracts, ensuring compliance with project specifications.
- – Manage project budgets, schedules, and submit monthly progress billings.
- – Foster strong relationships with clients, subcontractors, and project stakeholders.
- – Design and own distributed architecture for DGGS as a referencing layer.
- – Drive end-to-end system design decisions with full accountability for tradeoffs.
- – Build spatial indexing infrastructure for real-time, cross-scale data access.