- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- – Prepare and negotiate contracts, ensuring compliance with project specifications.
- – Manage project budgets, schedules, and submit monthly progress billings.
- – Foster strong relationships with clients, subcontractors, and project stakeholders.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.