- – Build trusting relationships with youth through consistent support and active listening.
- – Assist mentees in developing essential life skills, including budgeting and employment.
- – Document progress and challenges to maintain tailored support plans for each mentee.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.