- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.
- – Create engaging content for social media to boost community engagement and support.
- – Develop and manage social media campaigns for fundraising initiatives and events.
- – Assist in producing communications materials, ensuring consistent branding and messaging.