- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Build trusting relationships with youth through consistent support and active listening.
- – Assist mentees in developing essential life skills, including budgeting and employment.
- – Document progress and challenges to maintain tailored support plans for each mentee.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.