- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.