- – Build and enhance marketplace features connecting data providers with customers.
- – Develop backend services and APIs to support platform capabilities and growth.
- – Create user interfaces and dashboards for complex data workflows and analytics.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.