- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Process high-volume vendor invoices and ensure accurate GL coding and documentation.
- – Coordinate with vendors and internal teams to resolve inquiries and discrepancies.
- – Prepare AP aging reports and assist with month-end close and audit support tasks.
- – Oversee high-performing Engineering Managers to execute the Canadian roadmap.
- – Lead integration of Agentic development tools for enhanced software delivery speed.
- – Act as primary technical contact, translating engineering challenges for stakeholders.