- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Résoudre rapidement les problèmes informatiques des utilisateurs finaux.
- Concevoir et maintenir l'infrastructure TI pour une performance optimale.
- Collaborer et former l'équipe tout en gérant les priorités efficacement.
- – Manage and execute life science programs to enhance client engagement and success.
- – Collaborate with stakeholders to ensure timely delivery of projects and resources.
- – Develop evaluation metrics to assess program effectiveness and drive improvements.