- – Provide technical assistance for hardware and software inquiries via multiple channels
- – Install and configure workstations, assisting with user account setups and offboarding
- – Log support requests and maintain IT documentation for device lifecycle management
- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.