- Résoudre incidents TI et fournir soutien aux utilisateurs finaux.
- Expérience de 3-5 ans en TI, certifications CompTIA souhaitées.
- Excellentes compétences en communication et service à la clientèle.
- – Own and enhance website content, messaging, and user experience for growth.
- – Develop and execute content strategies, including blogs, guides, and webinars.
- – Lead SEO initiatives to boost organic traffic, rankings, and brand visibility.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence