- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store presentation standards.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Develop and execute growth and marketing strategies to drive customer acquisition.
- – Manage multi-channel campaigns, optimizing SEO, paid ads, and content marketing.
- – Analyze performance data to inform decisions and improve marketing effectiveness.