- – Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
- – Perform preventive and corrective maintenance to ensure equipment reliability.
- – Identify and implement opportunities for efficiency and quality improvements.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Manage product delivery through backlog grooming, sprint planning, and coordination.
- – Define and prioritize epics, user stories, and acceptance criteria for features.
- – Analyze data and user research to inform product direction and decision-making.