- – Own client relationships, ensuring optimal use of compliance platforms and services.
- – Drive onboarding and adoption, leading client webinars and success meetings.
- – Troubleshoot technical issues, translating details for client IT and operations teams.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Build and enhance marketplace features connecting data providers with customers.
- – Develop backend services and APIs to support platform capabilities and growth.
- – Create user interfaces and dashboards for complex data workflows and analytics.