- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- Surveiller et dépanner l'équipement réseau des clients 24/7.
- Gérer les billets et tenir les clients informés jusqu'à résolution.
- Collaborer avec des équipes pour répondre aux besoins technologiques.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.