- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.