- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- Surveiller et dépanner l'équipement réseau des clients 24/7.
- Gérer les billets et tenir les clients informés jusqu'à résolution.
- Collaborer avec des équipes pour répondre aux besoins technologiques.
- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.