- – Recruit and manage regional VARs and MSPs targeting SME customers.
- – Train partners using digital toolkits for rapid activation and scalability.
- – Collaborate with marketing to launch high-yield demand generation campaigns.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence