- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Lead and mentor estimating team, fostering collaboration and continuous improvement.
- – Oversee preparation of accurate estimates for labor, materials, and subcontracted work.
- – Build relationships with clients and suppliers to support successful tender submissions.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.