- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Drive sales growth by identifying and securing new project opportunities.
- – Build and maintain relationships with architects, designers, and contractors.
- – Review architectural drawings and collaborate on project scopes and quotations.
- – Lead government relations and advocacy efforts to support union interests.
- – Oversee financial operations, budgeting, and strategic planning for the Council.
- – Foster partnerships with industry stakeholders to promote unionized labor initiatives.