- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Develops and implements AI literacy programs for industry stakeholders.
- – Cultivates strong relationships with internal and external partners to drive growth.
- – Mentors team members, fostering collaboration and enhancing program delivery.