

- Analyze incidents, requests, and problems for resolution within SLA.
- Investigate application issues and engage teams/vendors for resolution.
- Perform configuration, operations, and Billing related activities.


- Initiative to find tasks independently
- Ownership mentality for project success
- Reliable data collection for engineering decisions


- Admin certificate & 1 year FSR experience
- Strong customer service & communication skills
- Proficient in Excel & Word






















