- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Greet guests warmly and manage customer inquiries with professionalism.
- – Take and process orders accurately using POS systems and handle transactions.
- – Maintain cleanliness of front-of-house areas and restock supplies as needed.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence