- – Assist participants with daily routines and provide harm reduction information.
- – Foster a safe, welcoming environment using trauma-informed and culturally safe practices.
- – Monitor client flow, ensure safety, and complete accurate documentation and handovers.
- – Develop and execute annual marketing plans aligned with organizational goals.
- – Lead end-to-end marketing campaigns across digital, print, and social channels.
- – Track KPIs and optimize strategies for client acquisition and brand awareness.
- – Deliver onboarding and training to ensure customer success with the Arlo platform.
- – Manage customer relationships, driving adoption, retention, and upsell opportunities.
- – Track customer health metrics to inform strategy and enhance overall outcomes.