- Baccalauréat en travail social requis
- Membre en règle de l'Association des travailleurs sociaux du NB
- Connaissances des services communautaires nécessaires
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Lead daily operations of the Industrial Services Department, ensuring quality assurance.
- – Manage multidisciplinary teams, providing technical coordination for industrial projects.
- – Develop client relationships and identify growth opportunities for industrial services.