

- Analyze incidents, requests, and problems for resolution within SLA.
- Investigate application issues and engage teams/vendors for resolution.
- Perform configuration, operations, and Billing related activities.


- Create budgets and estimates by quantifying scopes of work
- Conduct risk assessments and develop mitigation strategies
- Develop project execution plans and maintain stakeholder communication


- Identify infrastructure funding opportunities for municipalities
- Assist in crafting strong funding applications
- Engage with potential applicants and community groups









































