

- Assist customers with upgrading phones and reviewing services.
- Resolve issues with service packages and recommend solutions.
- Provide information on TV channels, deals, and cost-saving options.


- Provide superior customer service by troubleshooting and correcting service problems in the outside plant.
- Maintain outside plant network to ensure superior services.
- Demonstrate strong problem-solving skills and technical aptitude in a fast-paced customer facing environment.










































