

- 10+ ans d'expérience en centre de contact
- Expertise en gestion et technologies de centres de contact
- Capacité à former et gérer la satisfaction client


- Lead care and service teams to optimize healthcare redevelopment.
- Research, design, and evaluate solutions for process challenges.
- Apply performance improvement methodologies to solve complex problems.


- Lead strategic direction and operational execution of Central Services division.
- Develop partnerships with stakeholders for successful project delivery.
- Provide strategic leadership for corporate functions and business planning.