- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.
- – Conduct secure video consultations to assess hormone-related symptoms.
- – Order and interpret lab tests, creating personalized treatment plans.
- – Collaborate with the team to enhance patient care and maintain EMR documentation.