- – Answer and direct phone calls, emails, and other correspondence efficiently.
- – Schedule appointments, manage calendars, and coordinate travel arrangements.
- – Maintain filing systems, assist with bookkeeping, and prepare documents accurately.
- – Recruit and manage regional VARs and MSPs targeting SME customers.
- – Train partners using digital toolkits for rapid activation and scalability.
- – Collaborate with marketing to launch high-yield demand generation campaigns.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence