- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively to ensure guest satisfaction and drive sales initiatives.
- – Assist in hiring, onboarding, and training to develop a high-performing team.
- – Plan and execute events from conception to completion, managing all details.
- – Collaborate with clients to tailor services and meet specific event objectives.
- – Manage budgets and negotiate contracts, ensuring events stay within financial limits.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.