- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively with guests to ensure high satisfaction and loyalty.
- – Oversee front-of-house operations, driving sales and developing team leaders.
- – Lead and develop Store Managers to build high-performing, accountable teams.
- – Analyze district KPIs to drive sales, profitability, and operational excellence.
- – Conduct store visits to ensure compliance, customer experience, and performance.
- – Own administrative tasks, transforming convoluted processes into efficient systems.
- – Build and maintain processes in Monday.com, Slack, and Google Workspace for efficiency.
- – Manage office logistics, including organization, supply restocking, and general upkeep.