- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Ensure seamless execution of events by coordinating details and services.
- – Supervise Banquet Department activities, assigning tasks and communicating goals.
- – Monitor budgets and control costs while maintaining high-quality guest service.
- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively to ensure guest satisfaction and drive sales initiatives.
- – Assist in hiring, onboarding, and training to develop a high-performing team.