- – Develop strategies to drive sales and maximize revenue in restaurant and lounge.
- – Oversee daily operations, ensuring efficiency, inventory control, and cost management.
- – Recruit, train, and schedule staff while managing guest feedback and complaints.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Lead, coach, and develop a high-performing store team to drive engagement.
- – Own sales performance, manage KPIs, and execute action plans for improvement.
- – Ensure operational excellence by maintaining compliance, inventory, and store standards.