- – Build and run weekly and monthly operating cadences across all functions.
- – Create visibility into client health, rep performance, and delivery risks.
- – Develop and standardize workflows for onboarding, performance management, and recovery.
- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively with guests to ensure high satisfaction and loyalty.
- – Oversee front-of-house operations, driving sales and developing team leaders.
- – Develop strategies to drive sales and maximize revenue in restaurant and lounge.
- – Oversee daily operations, ensuring efficiency, inventory control, and cost management.
- – Recruit, train, and schedule staff while managing guest feedback and complaints.