- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively to ensure guest satisfaction and drive sales initiatives.
- – Assist in hiring, onboarding, and training to develop a high-performing team.
- MBA ou baccalauréat en gestion des opérations avec expérience pertinente.
- Collaborer à l'élaboration des objectifs et optimiser les processus.
- Négocier des partenariats et gérer les ressources opérationnelles.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.