- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Manage staff hiring, training, scheduling, and performance evaluations.
- – Oversee daily operations, ensuring smooth service and resolving customer issues.
- – Control inventory, budget, and expenses to maintain profitability and efficiency.
- – Oversee routine maintenance and repairs across multiple properties and facilities.
- – Coordinate renovation projects, including contractor management and resource allocation.
- – Conduct inspections to identify maintenance issues and develop preventative schedules.