- – Lead, coach, and develop Store Managers to build high-performing teams.
- – Analyze KPIs and drive accountability to achieve sales and operational targets.
- – Conduct store visits to ensure compliance, operational excellence, and customer care.
- – Own administrative tasks, transforming convoluted processes into efficient systems.
- – Build and maintain processes in Monday.com, Slack, and Google Workspace for efficiency.
- – Manage office logistics, including organization, supply restocking, and general upkeep.
- – Build and run weekly and monthly operating cadences across all functions.
- – Create visibility into client health, rep performance, and delivery risks.
- – Develop and standardize workflows for onboarding, performance management, and recovery.