Operations Manager Emplois
- Gérer les escalades 24/7 et assurer la satisfaction client
- Analyser incidents majeurs et coordonner les équipes internes
- Expertise en télécommunications et service à la clientèle
- – Own weekly planning cycle, ensuring timely updates and published outputs.
- – Publish constraint lists with named owners, tracking responses and gaps.
- – Maintain planning data and capacity models, ensuring accuracy and compliance.
- – Support recruitment by posting vacancies, reviewing applications, and coordinating communications.
- – Conduct candidate prescreens, schedule interviews, and maintain recruitment records in Employment Hero.
- – Assist with onboarding, manage HR inquiries, and prepare routine HR communications and reports.