- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.
- Diriger des projets stratégiques pour améliorer l'efficacité opérationnelle.
- Analyser les performances des ventes et formuler des recommandations.
- Utiliser l'IA et l'automatisation pour optimiser l'expérience client.