- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Lead program planning, delivery, and evaluation to meet organizational goals.
- – Develop and implement work plans, ensuring accountability and resource management.
- – Build and maintain strategic partnerships to enhance community engagement and support.
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.