- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.
- – Collaborate with stakeholders to define project objectives and success criteria.
- – Manage end-to-end project deliverables while exceeding client expectations.
- – Facilitate communication and maintain strong relationships with all project teams.