- Gérer l'équipe de clavardage pour optimiser ventes et expérience client.
- Analyser données pour améliorer performance et conversion des ventes.
- Encadrer agents et promouvoir culture de performance et d'amélioration continue.
- Lead strategic initiatives, ensuring alignment with corporate objectives.
- Foster collaboration across teams, enhancing governance and decision-making.
- Monitor performance, diagnose risks, and drive continuous improvement efforts.
- – Own media relations programs, crafting creative pitches to secure coverage.
- – Cultivate relationships with media, clients, and stakeholders for effective outreach.
- – Author high-quality content, including press releases and strategic messaging.